Description
NATIONAL OCCUPATION CODE 64409
POSITION TYPE FULL-TIME, Work From Home
Job Overview:
Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component. All successful candidates will complete 5 days of self-led training starting at $16.30/hour and can earn up to $18/hour in total compensation plus incentives.
Summary of Accountabilities:
- Meet or exceed established performance targets/KPI’s;
- Provide complete and accurate information in a professional, courteous and pleasant manner;
- Identify customer’s needs through effective probing and listening;
- Recommend appropriate options and solutions to fulfill customer’s need;
- Complete post call documentation accurately and timely.
Required Skills and Attributes:
- Excellent customer service skills providing a positive customer experience with every call;
- Proven effective communication skills (listening/verbal/interpretation);
- Multi skilling (reading, keying and listening);
- Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation);
- Drive for helping customers and providing engaging, polite, professional and helpful service;
- Team player; coachable and open to feedback.
Please send a resume and cover letter to employerrep@abcentre.org.
This job advertisement has been provided by an external employer/partner. (CAHRD) Centre for Aboriginal Human Resource Development is not responsible for the content's accuracy, authenticity, or reliability.