Published: February 5, 2018
Location
Job Type
Category
Department
n/a
Job Order Number
28220
Application Deadline
Ongoing
Salary/Wage
$18-$20/Hourly

Description

ORDER DATE..................................:      February 5, 2018

JOB TITLE........................................:      SERVICE TECHNICIAN

NATIONAL OCCUPATION CODE.:         7332

POSITION TYPE.............................:       FULL-TIME

A company that provides the tools and innovative solutions you can trust to get the job done is looking for a Service Technician for their Service Branch in Winnipeg.

SUMMARY:

The technician will be primarily responsible for estimating and repair of products received in the service center. The successful candidate will have a working knowledge of computers, use of repair equipment and repair techniques.  The successful candidate will also uphold the company's image, philosophy and warranty policies.

KEY RESPONSIBILITIES:

  • Estimation and completion of repairs, including proper identification of SKU’s and parts needed
  • Processing of service work orders, logging, tracking, follow-up.
  • Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
  • Provide technical assistance to distributors/end users/staff
  • Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
  • Provide parts identification, product application, product information to customers by phone, counter, mail and fax
  • Verify and administer warranty on products through date codes, parts condition identification
  • Inventory control - ordering of parts and product SKU’s to maintain service levels at established inventory turns
  • Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.
  • Coordinate and follow up with customer parts and tool orders
  • Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
  • General service branch opening and closing responsibilities including cash registers and computers
  • Assist with shipping and receiving within the Branch
  • Duties and responsibilities may be amended from time to time to support efficient company operations

SELECTION STANDARDS

  • Graduate of a community college or trade school preferred
  • Compressor repair experience on equipment an asset
  • Experience in a service environment a must, preferably with power tool repair experience
  • Effective communication and sales skills, and experience in working directly with the public
  • Strong organizational skills, and ability to complete tasks in tight time frames
  • Knowledge of cash registers and computers, especially Microsoft Office, an asset

Please contact (CAHRD) Centre for Aboriginal Human Resource Development at 204-989-7110 for more details. 

This job advertisement has been provided by an external employer/partner. (CAHRD) Centre for Aboriginal Human Resource Development is not responsible for the accuracy, authenticity or reliability of the content.

Only registered members can apply for jobs.

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