ORDER DATE..................................: January 5, 2018
JOB TITLE........................................: HEALTH CARE RECEPTIONIST
NATIONAL OCCUPATION CODE.: 1414
NUMBER OF POSITIONS..............: 1
POSITION TYPE.............................: PERMANENT, FULL-TIME, 77.5 HOURS/WEEK
A community based, non-profit health centre with expertise in the care and treatment of HIV, Hepatitis C, and other sexually transmitted infections, and who delivers comprehensive primary care, social support, education and prevention services is seeking full time Health Care Receptionist.
Under the direction of the Director of Clinical Programs and under the guidance of the Clinic Coordinator, the Health Care Receptionist is responsible for performing clinical and general administrative and support services, according to established protocols.
The job is full-time, 77.5 hours per two-week period (including holiday pay hours). The regular work days for this position will fall between 8:00 a.m. and 8:00 p.m. Mondays through Fridays. Occasional weekends may be required.
The position is classified as Group 16A, on the CUPE Local 2348 salary scale. A comprehensive benefit package is provided as per employee eligibility via HEB Manitoba.
This position is funded for 2,015 hours annually, including holiday pay hours.
- Receives incoming telephone calls and in-person inquiries regarding the health centre's programs and services
- Provides initial point-of-referral for clients, service providers and others seeking information about the health centre
- Assess caller or in-person requests and make appropriate referrals to the health centre's Programs and otherwise assists callers or in-person inquiries by giving them contact information for the correct agency to respond to their inquiry
- Monitoring and maintaining flow in a high traffic area according to the health centre's guidelines and taking appropriate action when necessary as mandated by the health centre's Code of Conduct
- Identify potential at risk situations and make appropriate referrals to internal staff and/or initiate use of the health centre's Distress Policy and provide assistance to staff when requested
- Maintains and monitors the Reception area, tidiness, supplies, resource material, public washrooms, common spaces.
- Implement and maintain administrative systems including meeting calendar, equipment and room bookings
Works within the Electronic Medical Record to;
- Maintain client demographics
- Manage clinical appointment schedules
- Manage service providers’ templates and schedules
- Maintain the client referrals and waitlists
- Processing of client intakes/discharges/transfers
- Support statistical collection and program evaluation
- Maintains filing systems
- Assist staff through photocopying, supply ordering, minutes, documents, correspondence and participation in special projects and mailouts
- Administer procedures for incoming/outgoing mail services and couriers
- Monitor staff sign-in/sign-out boards (support the fire safety procedure)
- Completion of an applicable recognized medical administration/office assistant program. An equivalent combination of education and experience may be considered
- Bilingualism is considered an asset
- Knowledge of patient confidentiality (PHIA)
- Knowledge of medical terminology
- Requires the ability to prioritize demands in an ever-changing, dynamic environment with attention to detail
- Effective organizational skills and data entry accuracy
- Requires effective English written and verbal communication skills
- Demonstrated computer competency and experience working with Microsoft applications including Word, Excel, Power Point, and Outlook
- Experience with electronic medical records
- Must be able to type 40 wpm
- Must demonstrate positive interpersonal communication skills as well as demonstrated ability to communicate with clients that are in distress
- Pleasant telephone manner
- Demonstrated ability to manage interpersonal conflict and adaptability
- Demonstrated ability to manage multiple tasks and inquiries
- Demonstrated problem solving and trouble shooting skills
- Ability to work independently and as a member of a team
- Familiarity with telephone switchboard systems, photocopiers, postage meters, security systems
Please contact (CAHRD) Centre for Aboriginal Human Resource Development at 204-989-7110.
This job advertisement has been provided by an external employer/partner. (CAHRD) Centre for Aboriginal Human Resource Development is not responsible for the accuracy, authenticity or reliability of the content.