Published: November 8, 2017
Location
Job Type
Department
n/a
Job Order Number
28038
Application Deadline
Open Until Filled
Salary/Wage
DOQ

Description

ORDER DATE..................................:      November 8, 2017

JOB TITLE........................................:      CUSTOMER CARE SPECIALIST

NATIONAL OCCUPATION CODE.:         6552

NUMBER OF POSITIONS..............:        1

POSITION TYPE.............................:        TERM (18 months), FULL-TIME, 40 HOURS/WEEK

A company that has provided quality employee benefits and pensions services, with superior client support, to First Nations communities and organizations for the past 40 years is seeking Customer Care Specialists for approximately 18 months. They strive to ensure their workforce represents the communities that they serve.

You will primarily be responsible for ensuring plan member inquiries received at our Customer Care Centre by telephone and e-mail are promptly and accurately addressed. Since this is the first point of contact for their customers, it is critical that all inquiries are responded to with high levels of customer service and integrity. You will also be accountable for the accurate and timely processing of group and member enrolments, changes and terminations.

Qualifications:

  • One to three years of experience in group insurance, preferably in a customer service role, is an asset
  • Grade 12 and CEBS courses would be an asset
  • Strong communication skills to confidently explain information and talk with customers
  • Ability to stay composed and organized in a high call volume environment
  • Capable of building and maintaining customer relations by providing excellent customer service
  • Ability to deal with complex inquiries and solve concerns for our customers in a timely manner
  • Ability to multi-task; must be detail orientated with the focus on quality and accuracy

Please contact (CAHRD) Centre for Aboriginal Human Resource Development at 204-989-7110 for more details. 

This job advertisement has been provided by an external employer/partner. (CAHRD) Centre for Aboriginal Human Resource Development is not responsible for the accuracy, authenticity or reliability of the content.

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